Important Customer Update 11th May 2020
All JB Hi-Fi New Zealand stores will re-open from Thursday May 14, 2020
With the easing of government measures from Thursday May 14, 2020, we’re happy that we can welcome you back in store. Providing a safe environment for our customers and team members is a priority, so we have implemented various measures to help you shop in store or online.
Store cleaning and hygiene
We have expanded our cleaning routines across our stores, including increased cleaning throughout the day.
Hand sanitiser stations are accessible throughout stores, and counter guards have been installed at registers to help maintain good hygiene practices.
Store capacity management
We are restricting the number of people (staff and customers) allowed in each store at any given time. Most stores will allow a maximum of 80 people at any time, dependant on size.
Queue management at registers
We ask our customers to observe government recommendations on social distancing whilst waiting in the checkout queues. Please observe a minimum distance of 2 metres between customers. We have placed guides within store checkout lanes to help you with this.
Payment via debit, credit or approved finance cards, as well as JB gift cards through our payment terminals is the preferred way to make payment in our stores. However, we will still be accepting cash if that is the only way you can make payment.
Click & collect
We have implemented social distancing practices for click and collect orders to allow you to sign for your order safely. You can choose to:
- Bring your own pen to sign for your order in store, or
- Use the store pen followed by the supplied hand sanitiser, or
- Have our team member sign on your behalf.
Valid ID will still need to be supplied by all customers.
Team readiness and support
We have requested any team member feeling unwell to remain at home. We also encourage our customers who are feeling unwell to also remain at home. We have our teams prepared to respond to any health and safety issues should they arise.
We are currently experiencing high demand for online orders. Dispatch times will take longer than usual. We’ve also been notified that Courier Post is receiving unprecedented demand. They are advising that delivery times will take several days longer than usual. If you don’t receive an update on your order after 7 days from placement, please send us a message using the CONTACT US page on our website for an update.
You may prefer to shop online and use the convenience of our various delivery and click and collect options.
For any urgent customer queries please contact us HERE. We thank you for your continued support in these challenging times.
Kia kaha – Nga mihi nui