Update 27th February 2021

Auckland stores – Operating at Covid-19 Alert Level 3 Restrictions
All other stores - Operating at Covid-19 Alert Level 2 Restrictions

From 28th February – 6th March, Auckland moves into Covid-19 Alert Level 3, with the rest of New Zealand moving to Covid-19 Alert Level 2.

Auckland Stores

Based on government restrictions, all our Auckland stores will be closed from Monday February 15th through to Wednesday February 17th. We look forward to welcoming you back in-store on Thursday February 18th.

During this period, you can still shop with us safely in 3 easy ways:

1.     Call our stores on their usual phone numbers for advice on any of our available products. CLICK HERE for store phone numbers.

2.     Shop online and receive your order via Contactless Home Delivery

3.     Shop online and receive your order via Contactless Click and Collect

Contactless Click and Collect
This is a contactless service to maintain safe social distancing. When your order is ready for collection, you will receive a text message and an email explaining the pickup process.

This includes:

-Details of where to park your car when you visit our site

-You’ll be asked to reply to the text message once you arrive

-We’ll bring your order out to your vehicle

-We’ll ask you to show us the order confirmation through the vehicle window

- And then we’ll step back to allow you to load your order into your vehicle.

N.B. we won’t be able to assist you in loading your car, if it requires a 2-person lift you’ll need to bring help.

 

All other JB stores will operate at Covid-19 Alert Level 2 restrictions, providing a safe environment for our customers and team members.

We have implementing various measures to help you shop in store safety.

Store cleaning and hygiene
We have expanded our cleaning routines across our stores, including increased cleaning throughout the day.
Hand sanitiser stations are accessible throughout stores, and counter guards have been installed at registers to help maintain good hygiene practices. 

Store capacity management
We are restricting the number of people (staff and customers) allowed in each store at any given time. Most stores will allow a maximum of 80 people at any time, dependant on the store size. 

Queue management at registers
We ask our customers to observe government recommendations on social distancing, whilst waiting in the checkout queues. Please observe a minimum distance of 2 metres between customers. We have placed guides within store checkout lanes to help you with this. 

Payment options
Payment via debit, credit or approved finance cards, as well as JB gift cards through our payment terminals is the preferred way to make payment in our stores. However, we will still be accepting cash if that is the only way you can make payment. 

Click & collect
We have implemented social distancing practices for click and collect orders to allow you to sign for your order safely. You can choose to: 

- Bring your own pen to sign for your order in store, or
- Use the store pen followed by the supplied hand sanitiser, or
- Have our team member sign on your behalf. 

Valid ID will still need to be supplied by all customers. 

Team readiness and support
We have requested any team member feeling unwell to remain at home. We also encourage our customers who are feeling unwell to also remain at home. We have our teams prepared to respond to any health and safety issues should they arise. 

Shop online and Delivery
You may prefer to shop online through our JB website as usual. We will be experiencing high demand for online orders. Dispatch and delivery times will take longer than usual.  

 

We thank you for your continued support in these challenging times.

 

Kia kaha – Nga mihi nui

 

 

Update 12th March 2021


All stores - Operating at Covid-19 Alert Level 1 Restrictions

All JB stores will operate at Covid-19 Alert Level  restrictions, providing a safe environment for our customers and team members.

Even at alert level 1, we have implementing various measures to help you shop in store safety.

Store cleaning and hygiene
We have expanded our cleaning routines across our stores, including increased cleaning throughout the day.
Hand sanitiser stations are accessible throughout stores, and counter guards have been installed at registers to help maintain good hygiene practices. 

Store capacity management
We are restricting the number of people (staff and customers) allowed in each store at any given time. Most stores will allow a maximum of 80 people at any time, dependant on the store size. 

Queue management at registers
We ask our customers to observe government recommendations on social distancing, whilst waiting in the checkout queues. Please observe a minimum distance of 2 metres between customers. We have placed guides within store checkout lanes to help you with this. 

Payment options
Payment via debit, credit or approved finance cards, as well as JB gift cards through our payment terminals is the preferred way to make payment in our stores. However, we will still be accepting cash if that is the only way you can make payment. 

Click & collect
We have implemented social distancing practices for click and collect orders to allow you to sign for your order safely. You can choose to: 

- Bring your own pen to sign for your order in store, or
- Use the store pen followed by the supplied hand sanitiser, or
- Have our team member sign on your behalf. 

Valid ID will still need to be supplied by all customers. 

Team readiness and support
We have requested any team member feeling unwell to remain at home. We also encourage our customers who are feeling unwell to also remain at home. We have our teams prepared to respond to any health and safety issues should they arise. 

Shop online and Delivery
You may prefer to shop online through our JB website as usual. We will be experiencing high demand for online orders. Dispatch and delivery times will take longer than usual.  

 

We thank you for your continued support in these challenging times.

 

Kia kaha – Nga mihi nui

^Discounts apply to most recent previous ticketed/advertised price. As we negotiate on price, products are likely to have sold below ticketed/advertised price in stores prior to the discount offer.