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JB Hi-Fi has partnered with TIC Reverse Logistics to offer you JB Hi-Fi Trade-In. With JB Hi-Fi Trade-In you can trade-in mobile phones, tablets, laptops, smart watches and gaming consoles. To see if your specific device is eligible, get a quote now.

  • How it works
  • Quote checklist
  • Bonus coupon
  • FAQs

How it works

quick Online Quote

With our online trade-in calculator you only need to answer a few questions about your current device to get a quick obligation free quote.

Immediate Credit

If you accept the quote, you’ll get your JB Hi-Fi Gift Card via email immediately. No need to wait until you’ve sent your old device back.

Upgrade Faster

You can use your JB Hi-Fi Gift Card to upgrade to a new device faster - in store or online.

Gift Cards not redeemable in JB Hi-Fi's airport stores.

Free Returns

Send in your old device within 7 days. The return process is simple and free.

Get a quote now

By clicking this button you will be redirected to the trade-in portal website, operated by TIC Reverse Logistics. If you complete a trade-in you will be agreeing to sell your device to TIC on the Program Terms & Conditions set out in the portal.

Quote checklist

To help get your JB Hi-Fi Gift Card as quickly as possible, there are a few things you’ll need to have handy.

The device you want to trade-in

We’ll need to know the make and model of your device, and for phones we'll also need the 15-digit unique number that identifies your phone. See the instructions on how to find this here. For other Electronics and Appliances, the serial number will need to be entered - this can be found at the back or the bottom of your device.

A valid NZ credit card

Your credit card acts as security for the upfront trade-in credit you will receive automatically. As part of the Trade-In transaction, you will be required to provide your payment card so that TIC Reverse Logistics can process a trade-in security pre-authorisation for the value of the JB Hi-Fi Gift Card issued to you.

A physical Photo ID – either a Driver’s License or Passport and you will need to take a selfie

For privacy and security reasons TIC will use your Photo ID and selfie to verify your identity.


Trade in by 22 Dec 2023 to get an extra $200 off via JB Coupon+ Redeemable on purchase of a Samsung Galaxy Z Flip5 OR Samsung Galaxy Z Fold 5 On top of your trade-in Gift Card!

+ Coupon expires 30 Dec 2023 11:59pm. Redeemable coupon discount value of $200 calculated off current ticket or promotional price. Redeemable on the above-named product(s) only (limit 1 item per coupon). Redeemable at jbhifi.co.nz or in JB NZ stores (excluding airport stores) at time of purchase. Cannot be used in conjunction with any other coupon. Not transferable or redeemable for cash. Trade-in T&Cs apply.

How do I get my BONUS top-up coupon?

If you complete a trade-in through the trade-in portal you will get a JB Hi-Fi Gift Card which you can use to buy products from JB Hi-Fi NZ. JB Hi-Fi may also run promotions giving you a BONUS top-up coupon you can redeem to get a discount on selected products. Where BONUS top-up coupons are available simply follow these 4 steps:

  • Get a trade-in quote via 'JB Trade-in' website
  • If you accept the valuation, then complete the Trade-in process to get immediate access to your JB Hi-Fi Gift Card via email
  • Once you receive your JB Hi-Fi gift card by email, you will also have the option to redeem any applicable BONUS top-up, which will be sent to your same email address
  • Apply both your JB Hi-Fi Gift Card and BONUS Top-Up coupon towards the purchase of the eligible device

* Bonus Top-Up coupon can only be applied to the eligible devices listed in the promotional offer. Devices not listed in this offer will not be eligible. Minimum trade in value of $1.


Want to know more? Click on the "Get a quote now" button to access the trade-in portal, where you can find answers to the most common questions. By clicking this button you will be redirected to a website operated by TIC Reverse Logistics.