Any New Zealand resident over 18 years old can use JB Hi-Fi Trade-In. Devices must be shipped within New Zealand. Photo ID and a valid credit card is required.

Yes. You can trade-in multiple devices, up to the total combined trade-in credit of $2500.  

You’ll receive your trade-in credit via a JB Hi-Fi eGift Card. It will be emailed to you as soon as you accept the trade-in value offered.

With JB Hi-Fi Trade-In, your trade-in credit is provided to you via a JB Hi-Fi eGift Card, before we receive your old device back. This allows you to upgrade to a new device sooner. Your credit card details are required so we can process a trade-in security pre-authorisation for the value of the JB Hi-Fi Trade-In eGift Card issued to you. Should your old device not be returned within 7 days your credit card will be charged for the value of the trade in credit. Once your old device is received and its condition verified, your credit card details are deleted.

We provide a value based on the information you give us about the condition of your device. When we receive your old device  we assess its condition against the information you provided. If we believe the condition of your device is significantly different and impacts the trade in value we have provided, we will contact you. You'll have the option to accept or decline the new value. If you choose to decline, we'll send your device back and charge your nominated credit card the value of the trade-in credit. 

No, if the device can still be turned on, it should still qualify. “click on get a quote now” to check your device value. If the device is water damaged please ensure this is selected in the self assessment.

Your JB Hi-Fi Trade-in Credit can be applied to a mobile phone, computer, tablet or gaming console purchased instore or online. The credit cannot be redeemed for cash.

If the upfront value of the new device is less than the trade-in credit amount, the remaining credit can be applied towards other JB Hi-Fi purchases. 

You can trade in a device at any time that suits you, however if you would like to use the trade-in credit towards your current purchase the trade-in must be completed first, we are unable to retrospectively apply trade-in credit to a purchase instore or online.

Your trade-in credit doesn’t expire. Once you receive your trade-in credit eGift Card, you have 7 business days to send us your old device. If after 20 days, we haven’t received your old device back, we will charge your credit card for the value of the trade-in credit provided. 

Most models have the number printed on the back of the handset. 
For Smartphones the IMEI number can be found by going to the Telephone Keypad and following these steps:
1. Press * # 0 6 # on your keypad
2. Press ‘Call’ or ‘Send’ as if you are making a call
3. Your IMEI number will be retrieved and displayed on your screen.

Phones have Brand followed by a Series of model and then the model name or number.

 Example of SAMSUNG Brand and Series are:
Samsung Galaxy J | Samsung Galaxy S | Samsung Galaxy NOTE | Samsung Galaxy A | Samsung Galaxy Mini | etc.

 Other models that have Brand and Series:
Sony XPERIA | Nokia Lumia | Motorola RAZR | LG Optimus | LG G series | Huawei Ascend | HTC U | HTC One | HTC Desire | BlackBerry Bold | BlackBerry Q | Google Pixel | Google Nexus

You will always find the exact model number in [Settings] , [About] or on the back of device or under the battery.

Please wrap your device securely in bubble wrap, tissue paper or newspaper. Australia Post will then provide outer packaging to securely return your device. You will not be charged for packaging or delivery costs. 

Our Australia Post eParcel label is free. Simply print or take an electronic copy to your nearest Australia Post office. You will receive the label and instructions via email.

We ask you to factory reset your device before sending it to us so that your data is erased. To be sure, we also wipe data from all devices with industry leading erasure systems. Data cards are also wiped or destroyed to make sure that any photos are no longer present.

For iPhones & iPads

Backing up your data through iCloud is the safest and easiest way. To do this, turn on iCloud Backup and it will automatically start.  If iCloud is already connected, simply select the ""Back Up Now"" option in settings. Or connect to iTunes on a PC.

For Androids

Simply go to the Settings app and select Accounts then Backup. From there, you’ll want to click Backup and Restore.

For Gaming Consoles

An external hard drive can be connected to your console and formatted to the correct console. Any saved game data can then be backed up.

Sign out of your gaming player profile.
All consoles will need you to create an account to play. Please select you player profile within your console home screen. Then sign out and delete the profile.

Remove your Xbox profile from an Xbox console
Press the Xbox button Home to open the guide.
Select Profile & system > Settings > Account > Remove accounts.
Choose the profile that you want to remove, and then select Remove to confirm.

For iPads & MacBooks

Create a backup
Make sure you have a current backup of your important files. Find out how to back up your Mac.

Sign out of iTunes in macOS Mojave or earlier
If you're using macOS Mojave or earlier, open iTunes. From the menu bar at the top of the screen or iTunes window, choose Account > Authorisations > Deauthorise This Computer. Then enter your Apple ID and password and click Deauthorise.

Find out more about deauthorising computers used with your iTunes account.

Sign out of iCloud
If you're using macOS Catalina or later, choose Apple menu  > System Preferences, then click Apple ID. Select Overview in the sidebar, then click Sign Out.

 If you're using macOS Mojave or earlier, choose Apple menu  > System Preferences, click iCloud, then click Sign Out.

 You will be asked whether to keep a copy of your iCloud data on this Mac. You can click Keep a Copy, because you're erasing your Mac later. Your iCloud data remains in iCloud and on any other devices that are signed in to iCloud with your Apple ID.

Sign out of iMessage
If you're using OS X Mountain Lion or later, open the Messages app, then choose Messages > Preferences from the menu bar. Click iMessage, then click Sign Out.

Reset NVRAM
Shut down your Mac, then turn it on and immediately press and hold these four keys together: Option, Command, P and R. Release the keys after about 20 seconds. This clears user settings from the memory and restores certain security features that may have been altered.

Find out more about resetting NVRAM or PRAM.

Optional: Unpair Bluetooth devices that you’re keeping
If your Mac is paired with a Bluetooth keyboard, mouse, trackpad or other Bluetooth device that you plan to keep, you can unpair it. This optional step prevents accidental input when the Mac and device have separate owners but remain in Bluetooth range of each other.

If you're unpairing Bluetooth input devices from a desktop computer, such as an iMac, Mac mini or Mac Pro, you must plug in a USB keyboard and mouse to complete the remaining steps in this article.

To unpair a Bluetooth device, choose Apple menu  > System Preferences, then click Bluetooth. Move your pointer over the device that you want to unpair, then click the remove (x) button next to the device name.

Erase your hard drive and reinstall macOS
The best way to restore your Mac to factory settings is to erase your hard drive and reinstall macOS.

 After macOS installation has been completed, the Mac will restart to a setup assistant that will ask you to choose a country or region. To leave the Mac in an out-of-box state, don't continue the setup process. Instead, press Command-Q to shut down the Mac. When the new owner turns on the Mac, the setup assistant will guide them through the setup process.

•  Log into icloud.com/find with Apple ID and password Select device from “All Devices” drop down and select your device (top, centre of screen) Device pop up box will appear.
• Click “Remove from Account “ Confirm by clicking “Remove” The Device must be switched off, otherwise the 'Remove from Account' or 'Remove (x)' option will not appear.
• From the device or your other Apple device with same Apple ID Tap Settings > [your name], then scroll down. 
• Tap any device name to view that device's information Scroll down and Tap [ Remove from Account ] 
• If required, enter your Apple ID password &/or input your 2FA code.

• Make sure you are connected to Wi-Fi or Cellular network.
• Go to your Settings. Select Accounts and Back up.
• Select Accounts. Select your Google account. Select Remove Account.
• Select Remove Account again to confirm. From PC - Turn it Off Reactivation Lock from Google’s website.
• If you don’t have access to your device For Samsung’s users Go to account.samsung.com Sign in into your account. Click on Profile. Select Delete Account option Note: deleting the account is the only way to remotely remove the activation lock.
• For Google’s users Go to www.google.com/android/find Sign in into your account.
• Select the Device.
• Click on Erase Device option
• Select Erase Device to confirm Enter your Google account password to reset the device.

Your device may be reused, refurbished, repaired and re-distributed anywhere around the world. Heavily damaged devices are disassembled and used for their parts. If data can’t be wiped they are recycled with our ISO certified recycling partners and broken down for their raw materials. 

Yes, but only if we haven’t finished processing the returned device. And, we'll have to charge your credit card for the value of the trade-in credit already issued.

If any devices returned to us have been reported lost or stolen we won’t honour the trade-in value. We are required by law to hand in any device that is stolen to the legal owner or to the local police and your credit card will be charged the value of the JB Hi-Fi Trade-In eGift Card issued to you.