Warning Your browser version is unsupported. Please update for best experience.


JB Hi-Fi has partnered with TIC Reverse Logistics to offer you JB Hi-Fi Trade-In. With JB Hi-Fi Trade-In you can trade-in mobile phones, tablets, laptops, smart watches and gaming consoles. To see if your specific device is eligible, get a quote now.

  • How it works
  • Quote checklist
  • Bonus coupon
  • FAQs

How it works

quick Online Quote

With our online trade-in calculator you only need to answer a few questions about your current device to get a quick obligation free quote.

Immediate Credit

If you accept the quote, you’ll get your JB Hi-Fi Gift Card via email immediately. No need to wait until you’ve sent your old device back.

Upgrade Faster

You can use your JB Hi-Fi Gift Card to upgrade to a new device faster - in store or online.

Gift Cards not redeemable in JB Hi-Fi's airport stores.

Free Returns

Send in your old device within 7 days. The return process is simple and free.

Get a quote now

By clicking this button you will be redirected to the trade-in portal website, operated by TIC Reverse Logistics. If you complete a trade-in you will be agreeing to sell your device to TIC on the Program Terms & Conditions set out in the portal.

Quote checklist

To help get your JB Hi-Fi Gift Card as quickly as possible, there are a few things you’ll need to have handy.

  • The device you want to Trade-in

We’ll need to know the make and model of your device, and for phones we'll also need the 15-digit unique number that identifies your phone. See the instructions on how to find this here. For other Electronics and Appliances, the serial number will need to be entered - this can be found at the back or the bottom of your device.

  • A valid NZ credit card

Your credit card acts as security for the upfront trade-in credit you will receive automatically. As part of the Trade-In transaction, you will be required to provide your payment card so that TIC Reverse Logistics can process a trade-in security pre-authorisation for the value of the JB Hi-Fi Gift Card issued to you.

  • A physical photo ID - either a driver's license or passport and you will need to take a selfie

For privacy and security reasons TIC will use your Photo ID and selfie to verify your identity.

Trade-in by 3/04/24 to get an extra $250 off via JB coupon!+

+ Coupon is valid from 27 Mar 2024 and expires 03 April 2024, 11:59pm. Redeemable coupon discount value of $250 calculated off current ticket or promotional price. Coupons are valid for use when you purchase a Samsung Galaxy S24, S24+ or S24 Ultra. Redeemable at jbhifi.co.nz or in JB NZ stores (excluding airport stores) at time of purchase. Cannot be used in conjunction with any other coupon. Not transferable or redeemable for cash. Trade-in T&Cs apply.

How do I get my BONUS top-up coupon?

If you complete a trade-in through the trade-in portal you will get a JB Hi-Fi Gift Card which you can use to buy products from JB Hi-Fi NZ. JB Hi-Fi may also run promotions giving you a BONUS top-up coupon you can redeem to get a discount on selected products. Where BONUS top-up coupons are available simply follow these 4 steps:

  • Get a trade-in quote via 'JB Trade-in' website
  • If you accept the valuation, then complete the Trade-in process to get immediate access to your JB Hi-Fi Gift Card via email
  • Once you receive your JB Hi-Fi gift card by email, you will also have the option to redeem any applicable BONUS top-up, which will be sent to your same email address
  • Apply both your JB Hi-Fi Gift Card and BONUS Top-Up coupon towards the purchase of the eligible device

* Bonus Top-Up coupon can only be applied to the eligible devices listed in the promotional offer. Devices not listed in this offer will not be eligible. Minimum trade in value of $1.

Getting started

Assessing my device

My trade-in credit

Important info about my device

Most models have the number printed on the back of the handset. 
For Smartphones the IMEI number can be found by going to the Telephone Keypad and following these steps:
1. Press * # 0 6 # on your keypad
2. Press ‘Call’ or ‘Send’ as if you are making a call
3. Your IMEI number will be retrieved and displayed on your screen.

Returning my device

Back up and erase my data

More FAQs


Want to know more? Click on the "Get a quote now" button to access the trade-in portal, where you can find answers to the most common questions. By clicking this button you will be redirected to a website operated by TIC Reverse Logistics.