Help Centre

New Website

Please find below some common questions and answers regarding the new site.

Is my current order still active?

Unfortunately No. Please note that if you have an existing order online placed prior to the new JB Hi-Fi Online website or www.shop.jbhifi.co.nz , your order would be cancelled and all funds refunded in full. If you have any concerns regarding this feel free to contact the online customer service team.

My recent order has shipped but has not arrived?

If you have any concerns regarding a previously placed order on www.jbhifi.co.nz or www.shop.jbhifi.co.nz you can contact the online customer service team. Please be sure to quote your original online order ID as reference of this order.

Can I still access my online account on the new website?

Unfortunately No. For existing customers, you will still need to register as a new customer. For all warranty and refund enquires please email online customer service team

Am I able to see my previously placed online orders Completed or In Progress in my online account?

Order history pre-August 1st 2017 will unfortunately not be available in your account, If you have any concerns regarding a previously placed order on www.jbhifi.co.nz or www.shop.jbhifi.co.nz you can contact the online customer service team,

Can I use my Gift Card online?

Yes. If you have an existing Gift Card that was issued to you prior to the new JB Hi-Fi online site, you can still use it online. If you would like to check the balance of your gift card please click here.

Is my current Pre-Order still valid?

Unfortunately No., if you have a current online pre-order it would have been cancelled and an email sent to the registered account holder. If you have any concerns regarding your online pre-order you can contact the online customer service team.

Who can I contact regarding my online order?

If you would like to lodge an enquiry with regards to your online order you can contact the online customer service team or you can speak with your local JB Hi-Fi store - use the Store Finder to find your nearest store.

If I have encountered a payment failure with my order placed before August 1st will my order be cancelled?

Yes. Unfortunately, if you have encountered a payment failure with an existing online order this order will be automatically cancelled, as we are not able to update any payment details. Please note that you will not have been charged for this order as we previously only requested a pre-authorization when an online order was placed. If you have any concerns regarding this issue, please feel free to contact the online customer service team.

Where is my Wishlist?

By logging in with your account you can create a new Wishlist simply by clicking on the Wishlist icon that appears on every product page and adding products into your Wishlist. You can then access your Wishlist by clicking on the link from the 'My Account' drop-down menu. Unfortunately, the Wishlist created on the old website hasn't been brought across to the new website.

Can I pick up instore?

No, unfortunately click and collect will not be available.

E-Vouchers.

You can now purchase E-Vouchers which can be delivered directly to your inbox. These E-Vouchers can be used online and instore. No physical card required. However, if you require a physical card to be delivered we can do that too. Already have a gift card? Check gift card balance here.