Consumer Matters/Returns

JB Hi-Fi Important Customer Update

Due to the current situation with COVID-19, there are some additional precautions we are taking for the safety of our customers and team members;

Increased cleaning within our stores

We have increased our cleaning routines across our stores, including increased cleaning throughout the day. 

Focus on hygiene

Our teams have had additional training on maintaining good hygiene practices.

Use of touchless payment options

For the time being our preferred payment method is via debit or credit card through our touchless payment terminals. (Don’t worry we can still accept cash)

We regret any inconvenience caused and would like to thank our customers and teams for their patience and understanding as we work through this challenging period. We encourage the use of as a convenient shopping alternative with delivery direct to your home.