Contact Us

JB Hi-Fi values your feedback. Please contact us below:

Contact a Store via Email:

General Product Enquiry
Warranty/Repair/Refund Issue*
Store Service Complaint*
Advertising Error Alert*
- There is a problem with a JB Hi-Fi advertisement
- Online Checkout Pricing Issue
Compliment*
Employment Enquiry

We respectfully request that if you are seeking employment opportunities that you do not contact our stores directly via email as this service is made available for strictly customer service purposes only. Please click here to see our current employment opportunities and application policy.

* Note:Email is copied to our support office Customer Feedback Officer

Contact our Online Store:

Where is my online order?

Where is my Consumer Electronics Order?
Where is my CD / DVD / Games order?
Update Delivery Address details for an existing order

Please reply to the initial order confirmation email with your new address details.

Click here should you be unable to locate your email. Please include the original and new address in your message.
Credit Card Payment Enquiry
Paypal Payment Enquiry
Please cancel my order

Please note: We can not cancel your order once it has been dispatched. Click here to send an order cancellation request.

Enquiries NOT related to individual customer issues:

Charitable Donation Requests
Marketing, Promotional & Advertising Proposals

JB HiFi receives a very large number of promotional and advertising proposals and we are unable to respond to all requests. We review most proposals within 10 working days of receipt but will only respond to proposals deemed to be of relevance to our marketing plan.

Please Note:
- At present JB HiFi is not seeking to participate in sponsorship arrangements of any kind with individuals, events, media productions or organizations.
- JB HiFi stores are not authorized to approve any marketing proposals.

Marketing proposals can be sent via email to
Sponsorship Proposals

At present JB HiFi is not seeking to participate in sponsorship arrangements of any kind with individuals, events, media productions or organizations.
Commercial Procurement

If you are seeking to purchase a large commercial quantity of goods (>$25,000) or a large quantity of gift cards (>$5,000) then our Commercial Division can assist. Click here